Who we are
Fairbrass Training ("we", "us", "our") is the data controller for the personal data you provide when you use this website, create an account, purchase a course, or contact us. Our registered contact details are:
- Email: info@fairbrasstraining.com
- Phone: 07375 066151
- Website: www.fairbrasstraining.com
What personal data we collect
We may collect the following personal data about you:
- Account and contact information: name, email address, phone number, company name and billing address.
- Authentication data: login credentials and session information used to secure your account.
- Course and payment records: courses purchased, progress, assessment results, certificates issued, and transaction history.
- Communication data: messages you send us through contact forms, email, or support channels.
- Technical data: IP address, browser type and version, device information, and cookies or similar technologies where you consent to them.
How we use your data
We use your personal data for the following purposes:
- To create and manage your account and provide access to purchased courses.
- To process payments, issue invoices, and handle refunds.
- To record course progress, assessment results, and issue certificates.
- To respond to enquiries, provide support, and send service-related messages.
- To maintain security, prevent fraud, and keep our platform safe.
- To improve our website and services through analytics and usage trends.
- To comply with legal and regulatory obligations.
Legal basis for processing
We rely on the following legal bases under UK and EU data protection law:
- Performance of a contract: to provide the courses and services you have purchased.
- Legitimate interests: to keep our services secure, prevent fraud, and improve our website and offerings.
- Legal obligation: to comply with tax, accounting, and health and safety training record requirements.
- Consent: for marketing communications and non-essential cookies, where you have given your consent.
Who we share your data with
We do not sell your personal data. We may share it with:
- Payment processor: Stripe processes card payments, tax calculation and refunds for our online course orders in pounds sterling. Fairbrass Training is the seller of record; we never see or store your full card details.
- Service providers: hosting, database, analytics, email, customer support, and CRM tools that help us operate the platform.
- Professional advisers: accountants, legal advisers, and insurers where necessary.
- Regulators and authorities: where required by law or to protect our legal rights.
International transfers
Some of our service providers may process data outside the UK and EEA. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK or European Commission, or reliance on adequacy decisions.
How long we keep your data
We keep your personal data for as long as you have an account with us, and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Training and certification records may be kept for longer periods where required by industry or regulatory standards. When data is no longer needed, we delete or anonymise it.
Your rights
Under UK and EU data protection law, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Restrict or object to processing in certain circumstances.
- Request a copy of your data in a portable format.
- Withdraw consent at any time, where we rely on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
To exercise any of these rights, contact us at info@fairbrasstraining.com. We will respond within one month of receiving your request.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encryption in transit, access controls, and regular review of our service providers.
Cookies
We use essential cookies to operate the website and maintain your session. We may also use analytics cookies where you have provided consent. You can manage cookie preferences through your browser settings.
Changes to this policy
We may update this privacy notice from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this notice periodically.
Contact us
If you have any questions about this privacy notice or how we handle your data, please contact us at info@fairbrasstraining.com or call 07375 066151.